Frequently asked questions

The type is the name of your smartphone. This can be a type number (e.g. A710DS) OR a commercial name (e.g. A71). You can find the device type on the original box.

If you no longer have it, you can look in the device's settings under 'about' or 'info phone'. There you will find a manufacturer's type number. Using that code, you can look up what type of phone it is. You will be able to find your type of phone in most search engines. Other useful sites are gsmarena.com or tweakers.com.

You will also find an EAN number on the box, which you can use to find your type of appliance via the search engine.

The memory capacity of the device can be different depending on the model. With frequent models, you often have 3 or 4 versions of memory capacity. This is expressed in Gigabyte (GB) or Terrabyte (TB) .

On the original box of your device, the memory capacity is mentioned.

Using the EAN number, most search engines will also tell you which memory version you have.

You will also find an indication of this in the device's settings under 'memory'.

The most common memory types are 16GB, 32GB, 128GB, 256GB, 512GB or 1TB.

The EAN (European Article Number) is a European number used to identify all products. The EAN code can be found on the original box of your device and is almost always accompanied by a barcode.

The EAN is referred to as the UPC (Universal Product Code) on some brands

The IMEI is the unique serial number of every mobile device that can connect to a SIM card or e-sim with a mobile operator.

You can find the IMEI on the original box of the device

OR in the phone itself: enter *#06# from the phone screen or via the 'emergency call' function

An IMEI always consists of 15 digits

Devices without a SIM or e-SIM such as tablets or smartwatches have a serial number (S/N). You can find this on the box or in the device's settings.